Are all Kaïn & Abel stores currently open?
Yes, you can check our 'Stores' page for the latest opening hours of all Kaïn & Abel locations.

How do I apply for a job at Kaïn & Abel?
You can apply through our official website, kainabel.com, under the 'Career' section.

How can I track the delivery of my order?
You can track your order on kainabel.com in the Order History section or by using the tracking code provided in your confirmation email.

What are the available delivery methods?
We offer various delivery methods, with an average delivery time of 2 to 7 weeks. Enjoy free worldwide shipping on all orders.

Where does Kaïn & Abel ship?
We ship to destinations worldwide, and shipping is free.

What should I do if my order is delayed?
If your order is delayed, please contact our customer service team for updates and assistance.

What is your return policy, and how many days do I have to return my order?
Our return policy allows returns within 30 days of purchase, applicable only to non-personalized creations. For any special circumstances, feel free to reach out.

How can I return my order?
To initiate a return, please contact us for detailed instructions.

Does Kaïn & Abel offer personalization services?
Yes, we provide a range of premium personalization services, including custom messages and special packaging. Contact us to explore your options.

How do I ensure my gift arrives on time?
While we provide estimated delivery times based on our courier services, we cannot guarantee exact delivery dates.

If I received a Kaïn & Abel creation as a gift, how do I handle repairs?
For repairs on gifted items, please contact us for assistance.

How do I request a duplicate of my invoice?
You can request a duplicate invoice by contacting our customer service team with your order details.

How do I know if a product is available?
If a creation does not have a 'Limited' badge, it indicates that we continue to create these items.

Which payment methods do you accept?
We accept a variety of payment methods, including PayPal, Visa, bank transfers, MasterCard, American Express, UnionPay, Shop Pay, Apple Pay, and Google Pay.

How do I send a gift?
Simply provide the recipient's address during checkout, and contact us, we will handle the delivery.

How should I care for my Sunbrella® cushions or marble products?
For detailed care instructions, please refer to our dedicated care page for Sunbrella® cushions and marble maintenance.

Where can I buy authentic Kaïn & Abel creations?
To ensure authenticity, purchase only from our official online store, kainabel.com, or through our trusted partners listed on the Find Store page. Each creation includes a unique certificate. For certificate verification, please contact us. Avoid purchasing from other domains or stores.

Where are Kaïn & Abel products manufactured?
We strive to produce our creations locally in Belgium, using high-quality materials and craftsmanship.

Is it possible to buy spare parts from Kaïn & Abel?
Yes, you can purchase spare parts by contacting our service department. Our designs emphasize modularity for easy part replacements.

How do I stay informed about Kaïn & Abel news?
Stay updated by following us on social media and subscribing to our newsletter at the bottom of the website or on this page.

How can I get my Kaïn & Abel product repaired?
Visit our contact support page to initiate the repair process.

How do I write to Kaïn & Abel or contact customer service?
You can find detailed contact information on our contact page.

How can I track the status of my repair?
We provide expected repair duration details upfront. If there are any delays, we will notify you. For any concerns, please contact us within 24 hours of the agreed date.

Where can I find information about Kaïn & Abel?
You can find information about us in our story, on legal pages at the footer of our website, or by contacting us directly.